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Introducing Openpay

When it comes to our pets, there’s nothing we wouldn’t do. But sometimes unforeseen accidents or illnesses can cause unexpected costs for you.  Fortunately, we are able to offer some help. Openpay offers flexible, interest-free payment plans that give you more time to pay, so you can give your pet the care they need right away. There is a choice of plan lengths and to spread the cost of your pet’s care over manageable monthly instalments, completely interest-free. 

Interest-free payment plans

With Openpay, you can spread the cost up to 6 months on services ranging from £50 – £3,000.

How it works

Sign up

Download the Openpay app and create an account in a few simple steps.

Set up a plan

Ask to pay with Openpay at the counter within your practice or over the phone. Create your plan by using the in-store barcode or customer ID found in the Openpay app.

Spread the cost

You'll pay your first instalment straight away and spread the rest over interest-free monthly instalments, on a plan length that suits you.

To use Openpay, you must be at least 18 years old, live in the UK, and have the following:

  • Your first instalment
  • UK mobile number
  • Valid email address 
  • Valid government-issued ID
  • Debit or credit card in your name

Openpay offers interest-free credit agreements, subject to eligibility criteria. Fees apply for late payments, but are capped at £15 per plan.

Quick Questions

How do I sign up and start shopping?
Sign up is easy! You can do it on the Openpay app, which you can download from the Apple App Store or the Google Play store. If shopping in store, you can pay with Openpay over the counter, using your in-store barcode or customer ID found in the app.

Do you really charge no interest?
Our plans are always interest free.

What about fees?
We only charge fees if you miss a payment. Late payment fees are £7.50 (capped at £15 per plan). If you want to learn about your options to reschedule a payment, give us a call before your payment date to avoid late fees. Learn more here.

How much can I spend with Openpay?
The limit may vary from store to store. It also depends on your financial circumstances. If you’re having trouble placing an order with Openpay, try placing an order for a lower amount.

Can I open multiple Openpay plans?
Absolutely! You can open multiple plans for separate purchases, all plans are approved on a case by case basis. When you choose to pay with Openpay you will be told instantly if your plan has been approved. Openpay is committed to responsible spending and lending, we consider a number of different factors before approving each plan.

Is Openpay safe & secure?
Yes, protecting your information is very important to us. All card data is encrypted and we maintain stringent physical, electronic and procedural safeguards to protect your information. View the Openpay privacy policy here.

Does Openpay perform a credit check?

Depending on the purchase amount you are making, you may be asked to consent to a credit check. In those instances, your consent will be clearly requested before a credit check is performed and your Openpay plan is created. Please note, this will lodge a credit check which may impact your credit score.

How do I make payments?
We take payments automatically on your scheduled date. If you’d like to pay back earlier, you can do this free of charge via your Openpay account. Learn more here.

When will my next payment be due?
Our plans are made up of equal monthly instalments. Your first instalment is paid on the day at checkout, where you can then customise your second instalment date (up to 38 days later). All remaining instalments will come out a month apart. If you need to reschedule any payment dates, give us a call to learn about your options. I missed a payment, what should I do? Call us on 0800 048 9007 or email at so we can chat about your options.

How do refunds work?
Full refunds and partial refunds are available in line with the store or practice’s refund policy. Please contact the practice directly to process any refunds and if approved, you’ll receive a full or partial refund of any payments you’ve already made to us. All refunds are subject to the practice’s refund policy.

For more information, FAQs and terms visit the Openpay website.