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Gold award achieved from the independent investor in customer service

Gold award achieved from the independent investor in customer service
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Here at Pennard Vets we have been awarded ‘GOLD’ by Investors in Customers an independent customer experience agency.

Investors in Customers are an independent customer experience agency. They conduct rigorous benchmarking assessments, which determines the quality of customer service and our relationships across several dimensions, including how well a company understands its customers, how it meets their needs and how it engenders loyalty. It has been operating since 2006 and is trusted by a wide variety of businesses to deliver insight, pinpoint issues and verify their customers’ experience.

We’ve had our first ICC assessment, and have been the very first VETERINARY practice to be assessed by the ICC. Our scores were high across the board, but communication, understanding and friendliness/care of the staff were particular highlights.

Here at Pennard Vets we have been awarded ‘GOLD’.

Comments we received include;

‘I just think they give you 100% service. They are all superb.’

‘All vets and staff are friendly and do the very best for me and my pets.  I couldn’t recommend them highly enough over the concern and care they show and provide for my pets and the advice and treatment provided is first class, both at the practice and at the out of hours’ hospital service.  They go beyond what is expected and genuinely care about their patients and owners.’

‘they listen and treat me like the only customer they have and are sympathetic and sensitive.’